European Product Evaluation Institute

Complaints & Corrections

DOC / COMPLAINTSPublic information

If you believe an award, verification record or report contains an evidence or calculation error, or that a seal is being used without a valid licence, please tell us. Use the form on this page or write to [email protected].

We review every substantiated report. Confirmed evidence errors are documented and the assessment is rerun under the recorded methodology and benchmark versions; the current award status is always shown truthfully on the public verification page. A disagreement with a published rule does not change an individual result, but may be considered for a future version.

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